Last Updated: 1 March 2026
We’re here to assist. To ensure a fast and accurate response, please use the correct contact channel below.
Email Support
General enquiries & customer support:
info@geloofgear.co.za
Orders & system notifications:
orders@geloofgear.co.za (automated – replies are not monitored)
Response Times
General enquiries: 24–48 business hours
Order-related queries: 2–5 working days
Note: Response times may extend slightly during product drops or peak demand periods.
Order Support Requirements
For all order-related enquiries, include:
• Order number
• Full name used at checkout
• Email address used for purchase
• Clear description of your request
Incomplete information may delay processing.
Shipping & Delivery
Orders are processed within standard handling times prior to dispatch. Tracking details are issued via email once shipped.
Delivery details provided at checkout are final once processing begins.
For detailed information, please refer to our:
Terms & Conditions • Refund & Return Policy • Privacy Policy (POPIA compliant)